Refund and Cancellation Policy

Last updated: 1 September 2026

Cancellations

Customers may request cancellation before an order is packed, dispatched or marked ready for pickup. Once dispatched or specially arranged, cancellation may not be possible.

Returns

Returns are considered for eligible unused items in original condition and packaging. Opened paint, mixed/tinted products, cut materials, electrical items with installation marks and specially ordered goods may not be returnable.

Refunds

Approved refunds are processed to the original payment method or another store-approved method after inspection and confirmation. Bank or gateway timelines may apply.

Damaged or Wrong Items

If an item is damaged or incorrect, contact support promptly with order details and photos where possible. Store support will help with replacement, refund or correction based on the case.